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123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Return Policy

 

RETURNS 

Pleats Design wants you to be completely satisfied with your purchase. Please let us know within 21 days of receiving your package if you would like to make a return by contacting customer service at cs@pleatsdesign.com. We will provide you with a Return Authorization Number that must be included on the return package. The return package must be postmarked no later than 30 days from the date of original purchase. All tags, including the dustbag must be fully attached and included to the returned item/s. Refunds may only be issued in the same form as was utilized for payment. Shipping fees are not refundable. The balance will be refunded to your credit card within 5 business days from receiving of the returned item/s. We recommend that you insure your package and use a shipper that allows you to track your package, as we are not responsible for delayed or lost packages.

 

ORDERS

The merchandise available on the Pleats Design website are subject to change. Despite our efforts to always keep the website merchandise updated with our stock, some items that appear on the website may be out of stock. In this case, we will automatically refund your payment and inform you about the unavailability shortly after the order is placed. All items are quality controlled and checked for any faults before they are shipped to the customer. Should you receive an item that is not in perfect condition please contact customer care immediately.

COLORS
Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.

 

PRODUCT CARE

Leather is a natural material and will have variations in color and texture. Proper leather care contributes to a long life of the product. We strongly recommend consulting a leather care professional for specific advice and maintenance.

We have provided the following general leather care;
keep leather surface clean and dry using a dry and soft cloth
always store your leather accessories away from light and heat
protect your leather accessories from rain and humidity
when not in use store your leather accessories in the Pleats Design dustbag provided

LEATHER (COWHIDE & LAMBSKIN) In the event your handbag gets soiled, try gently dabbing the leather with a clean, lightly damp cloth.